Frequently Asked Questions
How long will it take to receive my order?
All of Smokestack Studios's qualifying 'Select' products are actually handmade by Tim and Amanda after the time of purchase; they even package the orders themselves, too! That being said, they usually take up to 2 weeks to reach completion after an order is placed. Certain holidays may prolong production times due to increased demand.
...my order hasn't shipped yet, what do I do?
Rest assured, Tim and Amanda are working as quickly as possible around the clock to complete all of their orders on a "first-come, first-served" basis. We truly appreciate your patience and understanding that all of our products are genuinely made by hand. You will receive a shipping notification with tracking information via e-mail once your products have reached the packaging stage. You can use your tracking number to view additional details at that time. Please keep in mind certain holidays may prolong production and shipment times due to increased demand.
How will my products ship?
All of our orders ship with either USPS or FedEx depending on the weight, size, and quantity of the products being shipped. We do not require a signature upon delivery.
How can I track my order?
The easiest way to track an order is to simply enter your tracking number into Google and hit search. Google will do the rest for you.
Can you make me a custom sized product?
Absolutely, we do it all the time! The easiest way to inquire about a custom product is to go through our Etsy shop: Link. Simply send us an Etsy message with your query and we'll get you a quote for your custom order as soon as we can.
Return Policy - ALL SALES ARE FINAL
Can I return my order?
Nope! All sales are final, no returns or exchanges. We don't keep a stock of existing inventory, our items are individually handmade by Tim and Amanda after an order is placed which is one of the reasons we can offer such a wide variety of customization on all of our products, so please purchase with confidence! Due to this bespoke quality and the expended labor and materials, all sales are final. More details can be found in Section 19 of our terms and conditions.
...but my order arrived damaged!
Please quickly send an e-mail to email@example.com within 3 days of delivery and Tim or Amanda will get back to you as soon as possible.
How can I contact Smokestack Studios?
You can e-mail us at firstname.lastname@example.org and Tim or Amanda will get back to you as soon as possible.